The Practice Manager handles all complaints about our services. We record all complaints and write to acknowledge all complaints within three working days. We believe it is important to deal with complaints swiftly and we will try to address concerns, provide you with an explanation and discuss any action that may be needed within a reasonable time. If the response is delayed for any reason, you will be kept informed. Due to strict rules of confidentiality, if you are complaining on behalf of someone else, we will require written permission. Where a complaint is about a Doctor, you have the right to choose to discuss this with another Doctor in the Practice if you wish.